Our Policies
Booking
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Every new client must complete the Booking Form.
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A Meet & Greet is required before any new client booking (free of charge!).
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Clearly written OR typed instructions on your pet's feeding, bathroom, and/or walk schedule are required in order to provide the care your pets need.
Payment
Preferred payment method will be discussed.
- Overnight Stays (in your home):
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You will be charged the determined rate per calendar day.
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A 50% NON-REFUNDABLE deposit is required to be paid PRIOR to the start of the booking in order to reserve the dates requested.
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Any remaining balance is to be paid by the end of the day on the final day of the booking.
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Jazz Paws Pet Care is NOT responsible for any veterinary appointment / emergency fees.
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Any services outside of standard pet care will incur additional fees.
- Drop-In Visits & Dog Walking:
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Any remaining balance is to be paid by the end of day on the day of OR final day of the booking.
Holiday Fees
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A 20% Holiday Fee will be applied to the total cost of the services booked.
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Holidays subject to fees are: Easter, Passover, Memorial Day, 4th of July, Labor Day, Thanksgiving, Hanukkah, Christmas Eve, Christmas Day, New Years Eve, and New Years Day.
CANCELLATION POLICY
- Overnight Stay:
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The 50% deposit discussed above always remains NON-REFUNDABLE, regardless of any reason/circumstances.
- Drop-in Visit & Dog Walking:
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If we are notified of a cancellation within 24 hours of the booking, you will still be charged the full amount of the service. This will either be a direct charge OR the owed amount will be applied to the next booking.
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If we are notified of a cancellation more than 24 hours prior to the booking, there will be no charge.